Welcome to Brentwood Kitchen

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Customer Service

Shipping & Delivery
Brentwood Kitchen offers standard ground and rush delivery service via USPS and Fedex for most shipments. All items in stock will be shipped within 24-72 hours. Orders are sent out within 48-72 hours of your order being placed and upon confirmation of the item in stock. Orders arrive within 5-10 business days (excluding holidays), for orders in the continental United States, when places Monday through Friday before 5 p.m. Orders to Alaska and Hawaii arrive in 7-10 business days. Standard Ground Shipping charges start at $10.95 for purchases made up to $35, $13.95 for purchases $35.01-$75, $22.95 for $75.01-$149, $29.95 shipping for purchases $150-$199, $44.99 for purchases made $199.01-$250 and finally, $75 for all purchases over $400, for delivery to one address in the 48 contiguous states. $20 additional fee, for deliveries to Alaska or Hawaii. For rush orders, please contact us. Items over 25 pounds may incur an additional charge for Rush. Customer Care will contact you if this is the case. No charges will be added without your approval.
Privacy & Security
Your privacy is of utmost importance to us.  We assure you that your information will never be shared with anyone outside of the company.  We value our customers and their trust in us.
Returns & Replacements
If you receive a product that is damaged, we will gladly provide you with a replacement within 15 days. Please inspect all orders upon arrival, and contact us immediately. We accept any returns and exchanges if you are unhappy with your product within 15 days of purchase. Please contact us for a Return Form and accompany it with the original shipment and indicate the reason for return. All products must be returned in its original condition and unused.

We can;

1)Refund your credit card used for the purchase 
2)Send a replacement if product is damaged or 
3) Issue a merchandise credit

Please return items in the original package and retain mailing receipt with a copy of the return form for your reference. Return address will be provided with form.

For any questions, please contact us.

Promotions & Discounts
We are pleased to offer promotions and discounts to our customers as a thank you for being loyal.  For any questions regarding any of your promotions, please contact us.  
Updating Account Information
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